Full curriculum vitae 2017

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Audience research and consultation


• Islington Heritage Service: forward planning ideas workshop (2017)
• London Museum of Water and Steam: audience development consultancy (audience research, training, mentoring) (2016/17)
• Brunel Museum: audience development consultancy (audience research, training, mentoring) (2016/17)
• Royal Botanic Gardens, Kew: audience research for new indoor learning spaces (with Jo Graham) (2016)
• Horniman Museum: ESOL family focus groups to inform the new World Gallery (2016)
• Bluebell Railway: HLF Activity Plan with Jo Graham (2016)
• Science Museum: front end research with families to inform the new Medicine Galleries (2015/16)
• Horniman Museum: two family focus groups to inform the new Anthropology Gallery (2015)
• Royal College of Music Museum: visitor surveys and mentoring (2015)
• Science Museum: front end research for redevelopment of Launchpad (maths focus) (2014/15)
• Brighton Museum & Volks Electric Railway: HLF Activity Plan with Jo Graham (2014/15)
• REME Museum of Technology – five focus groups to inform the new Museum with colleague Jo Graham (2014/15)
• Historic Royal Palaces: observation and focus groups with teenagers at the Tower of London to inform resources for international students (2014/15)
• Tower Bridge: consultation with teachers, community groups and families to inform the new learning programme with colleague Jo Graham (2014)
• REME Museum of Technology - audience development project with colleague Jo Graham (2013-14).
• Toynbee Hall – consultation with young people, adults, primary and secondary teachers for their HLF Activity Plan with colleague Andrew Holden (2013).
• London Transport Museum - West London museum sector research with colleague Paddy McNulty (2013).
• Horniman Museum – front-end focus groups with older people, parents/carers, primary and secondary teachers to inform gallery redevelopment (2013).
• Kenwood House, English Heritage – primary teacher consultation and pupil observation to inform new learning programme (2013).
• Chiltern Open Air Museum - focus groups with Early Years and Primary teachers to inform the audience development key objective for the Forward Plan (2013).
• PEER Gallery - development of a teachers focus group discussion guide for the team (2013).
• Imperial War Museum - developing a survey for teachers to inform the Centenary Programme (2013).
• Kenwood House, English Heritage - focus groups with teachers, families and adults to inform redevelopment (2013).
• Islington Council - audience research with teachers to inform the HLF bid for a Caledonian Park Learning Centre (2013).
• Osborne House, English Heritage – family consultation to inform the Activity Plan for the Swiss Cottage Quarter (2012).
• Wildfowl and Wetlands Trust - developing audience surveys (2012).
• National Maritime Museum - secondary school consultation to inform the secondary learning offer (2012).
• Museum of London - focus group with secondary teachers to inform the development of the Museum of London KS2 Roman Britain website (2012).
• Charterhouse - focus groups with teachers (2012 & 2014).
• South East MDO network - focus groups (2012).
• London Museums Group - two focus groups (2011-2012).
• Kenwood House, English Heritage – consultation with families, people with mobility and sensory disabilities and adults for the HLF Audience and Activity Plan with colleague Jo Graham (2011).
• National Maritime Museum – extensive consultation with families, enthusiasts, teachers, people with disabilities and young people for the new permanent navy gallery (2011).
• Renaissance South East – series of focus groups to inform sector needs (2011).
• The World Rugby Museum – audience research to inform redevelopment of the Museum (2010 -2011).
• Tunbridge Wells Museum and Art Gallery – audience consultation to inform the updating of the temporary exhibition strategy (2010).
• Tunbridge Wells Museum and Art Gallery – audience consultation to inform the travelling exhibition ‘Kentish Delights’ (2010).
• Historic Royal Palaces - audience research re the Reduced Price Entrance Scheme (2010).
• Weiner Library – part of a team carrying out audience consultation for the HLF Audience Development Plan, Activity Plan and Interpretation Plan (2010).
• Wildfowl and Wetlands Trust - focus groups at the London Wetland Centre to inform the new ‘Pond Zone’ development (2010).
• River and Rowing Museum – audience consultation to inform the redevelopment of the Thames Gallery (2009).
• Museum of Bristol ‘Mshed’ - audience testing with colleague Alison James (2009-2010).
• West Berkshire Museum - Audience Development Plan with colleague Jo Graham (2008-09).
• Museum of London - focus group with teachers to inform and develop new Primary School provision relating to new galleries (2008).
• Museum of London - two parent/carer focus groups to inform family-focused publicity (2008).
• London Museums Hub - online audience research and visitor survey (2008).
• Museum of London Docklands - consultation with new and existing audiences for the Jack the Ripper and the East End temporary exhibition and the London, Sugar and Slavery permanent exhibition with colleague Alison James (2007).
• Hastings Museum and Art Gallery - stakeholder consultation re Learning and Access Policy (2007).
• Ashmolean Museum - consultation and evaluation to inform the development of the Museum re-design with Alison James (2007).
• East Grinstead Museum - Audience Development Plan (2006).
• Hastings Museum and Art Gallery - running 'Creative thinking, creative learning' sessions with local teachers (2005).
• Buckden Towers - Audience Development Plan with colleague Anne Pearson (2005).
• The London Museums Hub - three stages of audience consultation for the 'Say it Again, Say it Differently' project which focused on the improvement of written communication in the six participating museums with colleague Alison James (2004-05).
• Tunbridge Wells Museum, Art Gallery and Library - audience development consultancy for planned redevelopment (2004-5).
• Museum of London and London's Transport Museum - audience consultation (families and specialist interest/general interest adults) to inform development of the new website 'Exploring 20th century London' with colleague Alison James (2004).
• London's Transport Museum - research to inform the development of the current 'Underground Service Liaison' programme and evaluation of existing provision (2004).
• Museum of London - audience development plan consultation with adult tourists (2004).
• Heritage Royal Mail - part of a team running focus groups to enable the planned Independent Trust staff know as much as they can about current audiences before developing new services (2004).
• Reading Museum Service - teacher consultation regarding current education provision with colleague Alison James (2003).

Evaluation


• Tower Bridge: evaluation framework (with Jo Graham) (2017)
• Tower Bridge: evaluation of KS2 learning offer (with Jo Graham) (2017)
• Museum of London: evaluation of Punk London (2017)
• The Fusiliers Museum: evaluation of ‘Unpacking History: The Great War’ (2016/17)
• Battersea Arts Centre: HLF ‘Living Radically’ Project Evaluation Framework (2016/17)
• Maidstone Museum: Evaluation of ‘Ancient Civilisations: A Collectively Curated New Space’ Project (2016/17)
• Royal College of Music Museum: Evaluation Framework for HLF Activity Plan (2016)
• Islington Museum: Bevin Court project evaluation (2016)
• Islington Museum: The Streets they Left Behind project evaluation (2016)
• Kent Medway Museum Partnership: evaluation of Visitor Experience project (2015-17)
• Rochester Cathedral: evaluation of HLF project ‘Hidden Treasures; Fresh Expressions’(2015-17)
• Ben Uri Gallery: Evaluation of HLF project ‘Art, Identity and Migration’ (2015-2016)
• Islington Museum & Liberal Judaism: development of HLF evaluation framework and tools (2015)
• Historic Royal Palaces: evaluation of the Tiny Explorers Programme with colleague Jo Graham (2015)
• The Craft Council’s ‘First Decade’ Project HLF evaluation report (2015)
• Orleans House: evaluation of the Connecting Culture project (2015)
• Orleans House: evaluation of the ACE Partnership for Excellence West London-Volunteering Project (2014/15)
• Islington Museum: evaluation of the Wunderkammer project (2014)
• Maidstone Museum: Museums and Schools Programme evaluation with colleague Jocelyn Goddard (2014)
• Archives and Cornish Studies Service and Cornwall Record Office: Evaluation Framework for new HLF funded Heritage Centre (2014)
• Chiltern Open Air Museum: testing draft communication material with teachers (2014)
• Barnsley Museums: developing summative visitor evaluation surveys for four sites (2014)
• Experience Barnsley – summative visitor evaluation (2013).
• Enson Works Heritage Project – summative evaluation with colleague Sally Stafford (2013).
• Science Museum – evaluation of Teacher Late and object conversation cards (2013).
• Horniman Museum – developing an evaluation plan for the Intangible Heritage Project with colleague Jo Graham (2013).
• Geffrye Museum - expert evaluation advisor for the HLF bid (2013).
• National Maritime Museum – Traders gallery development process evaluation (2012).
• London Transport Museum – Mind the Map exhibition evaluation (2012).
• English Heritage – Evaluation Plan and Toolkit with Jo Graham (2012).
• National Maritime Museum – summative evaluation of the Voyagers Gallery (2012).
• National Maritime Museum – summative evaluation of the Compass Lounge (2011-12).
• Royal Pavilion and Museums, Brighton and Hove – Stories of the World Evaluation (2011-2012).
• The Fusilier Museum – development of HLF evaluation framework (2011).
• Museum of London – evaluation of the London Street Photography exhibition (2011).
• National Maritime Museum – mobile learning platform evaluation (2011).
• Royal College of Physicians Heritage Centre – evaluation of the ‘Re-framing Disability’ exhibition (2011).
• Tunbridge Wells Museum – evaluation of ‘Kentish Delights’ project (2011).
• The Imperial War Museum – evaluation of ‘Build the Truce’ programme with colleague Kate Pontin (2011).
• The National Trust – evaluation of New Stowe, an HLF funded project with colleague Sally Stafford (2010 – 2012).
• The National Trust – evaluation of the Bringing Properties to Life initiative with colleague Jo Graham (2010 – 2011).
• London Transport Museum - evaluation of the Suburbia Exhibition (2010).
• ‘Challenging History’ - evaluation of this partnership project led by Historic Royal Palaces and MLA London with City University and Imperial War Museum (2010).
• Understanding Slavery Initiative – resources evaluation (2010).
• Victoria and Albert Museum - evaluation of the Arabian Nights Festival (2009).
• London Transport Museum – evaluation of the benefits of Revisiting Collections, the Community Curators and the 'Painting Lives' display with colleague Alison James (2009).
• Local Authority Museum Improvement Programme - working with three London museums looking at how to collect and manage audience data so that it can be used to demonstrate service delivery against wider policy areas (2009).
• River and Rowing Museum - evaluation of the Audience Development Plan (2009).
• Renaissance South East with SEWS Museum Development Service - Mental Health Project evaluation (2008-09).
• The Victoria and Albert Museum - Design For Life evaluation (2008-10).
• MLA London - 'Springboards' Museums Board Development Programme evaluation (2008).
• MLA South East - Strategic Commissioning evaluation (2008).
• Geffrye Museum - online resources evaluation (with families, primary and secondary schools, adults and specialists) (2008).
• The Victoria and Albert Museum - Image and Identity evaluation (2007 and 2008).
• Museum of London - evaluation of schools video conferencing programme (2008).
• National Portrait Gallery - evaluation of the Hospital Schools Programme and development of toolkit (2007-8).
• The National Trust - Greening Basecamps evaluation (2007).
• Cambridgeshire Community Archive Network – project evaluation with colleague Alison James (2007).
• Museum of London - Inclusion Programme evaluation with colleagues Alison James and Helen O’Riain (2007).
• The Natural History Museum – part of team carrying out front-end and formative evaluation of the Antarctica exhibition (2006-07).
• Birmingham Museum and Art Gallery – part of team carrying out evaluation of Ask the Audience (2006-07).
• The Tees Valley Museums Hub - Theatre Project evaluation (2006-07).
• Leicestershire Open Museum - operational audit/evaluation of the Artworks Collection (2006).
• The National Archives - Moving Here schools website evaluation with colleague Martin Bazley (2006).
• Blink Media - evaluation of trial interactive project 'Genie' (with RFID technology) at Magna in South Yorkshire (2006).
• The Royal Armouries - Flashpoint evaluation with colleague Verity Walker (2006).
• English Heritage and the National Trust - data gathering for the Your Place or Mine Conference evaluation (2006).
• South West Hub - research: 'do extended learning packages deepen the relationship between teachers and museums?' (2006).
• MLA East of England - research: 'defining the impact that museums in the region have on pupils' learning' (2006).
• Yorkshire Regional Museums Hub - Education Plan evaluation with colleague Alison James (2005-6).
• The South West Museums Hub - research: 'what do we know about what school groups need and what achieves the best outcomes for them' (2005).
• The National Trust – evaluation of the learning programme at Sutton Hoo with colleague Alison James (2005).
• South East Museums Hub - working as part of a team to evaluate the Education Programme Delivery Plan (2005-6).
• Leicestershire County Council - evaluation of the Moving Objects displays (2005)
• The Victoria and Albert Museum – evaluation of the Victoria and Albert College pilot module (textiles) with AS/A2 and AVCE students selected by London Gifted and talented (2004).
• National Trust - author of 'Friendly Evaluation Toolkit' (2004-5).
• Croydon Museum and Heritage Service - evaluation of 'A Home of Our Own' family learning programme (2004).
• National Maritime Museum - evaluation of the 'Live Interpretation Programme' with colleague Verity Walker (2004).
• Worthing Museum and Art Gallery - evaluation consultancy for 'Remember When', a reminiscence project working with East Tyne Day Centre and individuals with Alzheimer's disease (2004).
• South East Museum Library and Archive Council - evaluation of 'Bridging the Gap', an 'empowering the learning community' demonstration project for the South East. The project offered a supported learning opportunity with libraries in the South East to meet the needs of prisoners and ex offenders (2004).
• Yale University Press - evaluation of the Pevsner 'Looking at Buildings' website (2004).
• Reading Museums, Archives and Libraries, Reading Young Offenders Institution and South East Museum Library and Archive Council - evaluation of 'Project Hero', developed to encourage young men in the 'separate prisoners unit' to engage with learning activities centred on reading (2004).
• Oxford University Museum of Natural History - evaluation of education web pages and audience research to inform development of on-line educational provision with colleague Jo Graham (2003-04).
• The Victoria and Albert Museum - evaluation of 'Families on line' with colleague Jo Graham (2003).
• The National Trust - evaluation of 'Science in Trust', a project developed to raise awareness in visitors of the importance of science and technology in the conservation work of the Trust (2003).
• South East Museum Library and Archive Council - evaluation of the approach of a regional agency heading up a bid for a number of smaller grants for Resource's national Diversity Festival (2003-04).
• Bristol Museums and Art Gallery - development of Evaluation Strategy and evaluation of Designation Challenge Funded project involving reminiscence workshops and oral history (2003-04).
• Curiosity and Imagination - evaluation of the 'Bringing Heritage to Life' test bed projects with colleague Alison James (2002-04).
• The Royal Cornwall Museum, Truro - consultation with target audiences and part of a team writing an Interpretive Plan for their new children's museum (2004).
• South East Museum Library and Archive Council - evaluation of the ‘Black Box’ project (a number of museums and galleries in East and West Sussex and Brighton and Hove working with male prison inmates close to release and ex prisoners) (2003).
• Leicestershire Heritage Services - audit of the 'Resource Box' collection and operation (2003).
• British Film Institute - evaluation of two year film and reminiscence project working with community venues and primary schools (2002-03).
• British Film Institute - evaluation of television reminiscence project (2002-03).
• City of York Council's Museum Service - evaluation and development proposal to help the City of York Council's Museum Service develop public access to its collections database (2002).
• Research Centre for Museums and Galleries, University of Leicester - evaluation of Museums and Galleries Education Programme 'Creation Animation Suite Project' with four special needs schools in Wolverhampton and Wolverhampton Art Gallery (2001).
• Livesey Museum for Children - evaluation of the Young People's Council (2001)
• Campaign for learning through museums and galleries - evaluation of DfEE funded Museums and Galleries Lifelong Learning Initiative (2001).
• The Royal Artillery Museum, Woolwich - formulating a system for formative evaluation and evaluating specific interactive exhibits before the opening of the new museum (2001).

Training/Mentoring


• Botanic Gardens Conservation International: webinar on creative evaluation tools (2017)
• Tower Bridge; evaluation training (2017)
• Museum of London (London Museum Development): Capturing and Evaluating Visitor Data workshop (2016)
• Bath Spa University: ‘Evidence, Evaluation and Impact in the Arts, Heritage and Culture’ workshop for MA Heritage Management Students (2016)
• Forestry Commission: monitoring and evaluation training (2016)
• Royal College of Music Museum: audience consultation training (2015)
• Massey Shaw: audience development planning workshop (2015)
• Maidstone Museum: facilitating team Away Day (2015)
• Geffrye Museum: creative, activity based Away Day for the Collections and Learning Team (2015)
• Horniman Museum: evaluation training (2015)
• Hampshire Solent Audience Development Peer Group: audience development training (2014)
• South East Museums: audience research, consultation and evaluation training (2014)
• Enfield Library and Museum Service: focus group training (2014)
• Design Museum: evaluation training (2014)
• Folkestone Town Council: focus group training (2014)
• Royal Botanic Gardens, Kew: evaluation training (2014)
• CyMAL: Museums Archives and Libraries Wales – two audience research and evaluation workshops (2013).
• Museum of London Regional Programme Department - audience research and consultation training for the new ACE Accreditation Standard with colleague Jo Graham (2013).
• Wildfowl and Wetlands Trust - visitor survey training (2012).
• The Research Centre for Museums and Galleries - Winter School Learning and Visitors Studies Distance Learning Masters programme - sharing my visitor research experience with students (2012).
• City University - evaluation training for evaluation module students studying the MA in Culture, Policy and Management (2011 and 2012).
• Renaissance South East – focus group training (2011).
• Woodchurch Museum – audience development training (2011).
• The Fusilier Museum - evaluation training (2011).
• Botanic Gardens Education Network – evaluation training (2011).
• Holburne Museum - evaluation training (2011).
• National Maritime Museum – evaluation strategy training (2011).
• London Cultural Improvement Programme - development and facilitation of extensive training programme and online toolkit in collaboration with the team in order to support cultural and heritage services in demonstrating the social impact of culture using robust and demonstrable evidence (2009-2011).
• London Museums Hub ‐ Understanding Audiences: extensive training and mentoring programme in audience research and evaluation (2008 to 2011).
• Birmingham Museums and Art Gallery – focus group training (2010).
• Weiner Library – evaluation training (2010).
• Manchester University - training in how to demonstrate the impact of public engagement in learning programmes (2010).
• Visitor Studies Group Summer School - creative evaluation tools workshop (2008)
• Horniman Museum – evaluation training (2008).
• National Museums Ireland - evaluation training (2008).
• MLA London - training and ongoing support for archives and libraries in creating a questionnaire (2007).
• Ashmolean Museum - consultation and evaluation training to inform the development of the Museum re-design (2007).
• The National Trust - working as part of a team to develop and run a series of interpretation workshops aimed at staff and volunteers (Better Engagement through Interpretation) (2006-07).
• National Trust - evaluation training at the 'Vision for School Visits' conference (2006).
• RHS Garden Wisley – training in ways and means of evaluating garden interpretation (2006).
• The National Trust - working as part of a team to develop and run a series of workshops, aimed at staff and volunteers, to help develop interpretation of National Trust gardens across England, Wales and Northern Ireland (2005-6).
• Yorkshire Regional Museums Hub - evaluation training with colleague Alison James (2005-6).
• Victoria and Albert - evaluation training for staff at all venues hosting the Victoria and Albert touring exhibition 'Black British Style' (2005-6).
• National Trust – evaluation training (2005)
• East of England Museum Libraries and Archives Council - evaluation training (2005).
• Curiosity & Imagination - mentor for RNLI Display and Interpretation Manager at the RNLI museum in Cromer (2005).
• National Maritime Museum - evaluation training day (2004).
• The Wordsworth Trust – training in developing skills and expertise in audience development (2002-04).

Professional Career


• From Feb 2000 - Museum Consultant
• 1997 - 2000 - Special Exhibitions Officer at the Museum of the Moving Image
• 1994 - 1997 - Manager at the Livesey Museum for Children

Education

• 1999 - 2002 - Certificate in Teaching in Adult & Higher Education at Birkbeck College, University of London
• 1991 - 1992 - Leicester University - Postgraduate Diploma in Museum Studies
• 1987 - 1990 - Liverpool University - BA (Hons) Archaeology of the Eastern Mediterranean